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Takeru Eye Clinic (hereinafter referred to as “the Clinic”) is committed to ensuring that patients can receive medical services with peace of mind. To this end, with regard to the handling of personal information, the Clinic complies with the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”), relevant laws and regulations, and the “Guidance on the Appropriate Handling of Personal Information by Medical and Long-Term Care Service Providers,” among other guidelines. The Clinic has established the following Personal Information Protection Policy and strives to implement it appropriately.
1. Collection and purposes of use of personal information
The Clinic collects personal information through lawful and fair means and uses it only to the extent necessary to achieve the following purposes.
- Provision of medical services
- For consultation, examination, treatment, prescriptions, billing, etc.
- To facilitate smooth coordination with other hospitals, clinics, midwifery centers, pharmacies, long-term care service providers, etc.
- To respond to inquiries from other medical institutions
- To explain a patient’s condition to family members and others
- To obtain and use medical information through the online insurance eligibility verification system
- Clinic administration and operations
- Medical insurance administration (including submission of claims to review and payment agencies, and responding to inquiries from review and payment agencies or insurers)
- For accounting and bookkeeping
- For reporting medical incidents
- For in-house case studies and analysis aimed at improving the quality of medical services
- Responding to inquiries
- To answer questions and consultations received through the website contact form, telephone, AI chatbot, etc.
- Compliance with legal and administrative requirements
- For submissions to administrative and judicial bodies as required by applicable laws and regulations
2. Security measures for personal information
The Clinic takes necessary and appropriate measures to prevent the leakage, loss, or damage of the personal information it handles, and to ensure the secure management of personal information. We also provide training and supervision to our staff to ensure the proper handling of personal information.
As a fundamental policy of the Clinic, we prioritize strictly protecting patients’ privacy and maintaining confidentiality under all circumstances.
3. Provision of personal information to third parties
Except in the following cases, the Clinic does not provide personal information to third parties without the individual’s consent.
- When required by law
- When necessary to protect human life, physical safety, or property, and it is difficult to obtain the individual’s consent
- When particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual’s consent
- When it is necessary to cooperate with a national agency, a local government, or a party entrusted by such an entity in the performance of duties prescribed by laws and regulations, and obtaining the individual’s consent could hinder the performance of such duties
- When collaborating with other medical institutions or related organizations to the extent necessary to achieve the purposes of use described in “1. Collection and purposes of use of personal information” above
4. Disclosure, correction, suspension of use, etc., of personal information
If an individual requests the disclosure, correction, addition, deletion, or suspension of use of their personal information, the Clinic responds appropriately in accordance with laws and regulations. For details on the procedures, please contact the office listed below.
5. Use of anonymized information for research and education (opt-out)
The Clinic may use patients’ medical information (including imaging data) for purposes such as presentations at medical conferences, academic papers, in-house case studies, and providing information on our website, all aimed at improving the quality of medical care.
In such cases, we remove all personally identifiable information—such as names, addresses, and dates of birth—and use the data only after it has been strictly anonymized.
If you do not wish your information to be used for these purposes, please contact the office listed below. Making such a request will not result in any disadvantage to the medical services you receive.
6. Use of cookies
The Clinic’s website may use cookies to improve patient convenience and analyze website usage. Cookies are small data files that a website sends to your computer for record-keeping purposes. They do not identify you personally. You can refuse to accept cookies by changing your browser settings.
7. Web analytics tools
The Clinic’s website uses “Google Analytics,” a web analytics tool provided by Google, to improve our services. Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify any individual. You can opt out of this data collection by disabling cookies in your browser.
8. Handling of Google reviews and similar platforms
The Clinic takes feedback posted on online review sites and other platforms seriously, viewing it as valuable input for improving our daily medical care and operations. However, when responding to reviews, we strictly adhere to the confidentiality obligations set forth in the Personal Information Protection Act and the Penal Code. Even if a reviewer discloses their own circumstances, we will under no circumstances refer to specific details related to personal information or privacy—including whether or not we acknowledge that person as a patient. If a detailed discussion is necessary, we ask that you contact us by telephone or another private channel.
9. Changes to this policy
The Clinic reviews the contents of this policy as needed in response to amendments to laws and regulations, changes in the healthcare environment, and other factors, and strives to improve it. Any revised policy takes effect upon its posting on this website.
10. Contact for inquiries
For inquiries regarding the Clinic’s handling of personal information, please contact us at the address below.
Takeru Eye Clinic
814-0011 Japan
Fine Garden Takatori 201, 1-3-20 Takatori, Sawara Ward, Fukuoka City
Telephone: 092-846-3121
Last updated: September 9, 2025 (English version prepared September 2026)
