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○ No appointment is needed.
○ If there is something you would like the doctor to know in advance, the Online Medical Questionnaire is available.
(You can take your time filling it in.)
We understand that visiting an eye clinic for the first time can be very worrying.
Searching for medical information online can sometimes make that worry worse.
We listen to the history leading up to your current symptoms and explain a care plan tailored to you.
So that things can move in the best possible direction:
Please feel free to share any questions, concerns, or requests — no matter how minor they may seem.
- What is happening in your eyes right now
- The cause of the condition / treatment options
- Whether surgery is needed, etc.
Understanding the eye can sometimes be difficult.
The image a word brings to mind may lead to a different understanding from what was intended.
Unresolved questions can cause anxiety to grow.
We give detailed explanations using images until you feel you understand.
Please ask everything you want to know.
We explain things so that your worries are kept to a minimum.
“Is there anything else you would like to ask?”
: we ask this at the end of every consultation.
Please bring your health insurance card and any medical subsidy certificates, and, if you are seeing other doctors, your medication record book (okusuri techo).
* Please arrive with plenty of time to spare so that we can take the time to listen to you carefully.
* If an explanation takes a long time, we may ask you to wait briefly before resuming the discussion.
* If you are in a hurry, please let the reception staff know.
(Please understand that tests appropriate to your symptoms may take some time.)
After confirming that it has been sent,
please let the reception staff know when you arrive
We will explain anything about your eyes that is unclear to you.
Please keep asking until it makes sense.
If you need a further explanation on another day, please let us know at any time.
Explanations over the phone may not be sufficient, so we ask that you visit the clinic in person.
Cover one eye and look at the black dot in the center.
Upon arrival, please provide the following information to the reception staff.
1-(1) Present your insurance card
Please take your insurance card (and any subsidy certificates) out of its case and present it to the receptionist.
1-(2) First visit / appointment check
“Is this your first visit? Do you have an appointment?”
No appointment is needed.
1-(3) Questionnaire — check and fill in
Please fill out the questionnaire. Our staff may ask you some additional questions.
Filling in our online questionnaire form in advance saves time. Once you have submitted it, please let us know at reception.
1-(4) Waiting room
Please wait in the pre-examination waiting room until a staff member calls your name.
Depending on your symptoms, you may be taken directly to the consultation room.
Depending on your eye symptoms, we perform various tests.
All eye examinations are performed by certified orthoptists.
If there are symptoms or concerns you forgot to write on the questionnaire, please feel free to tell our staff.
Patients are called for consultation in the order in which their tests are completed.
3-(1) Waiting room |
If you require testing before your consultation, you will be taken to the testing room. When your turn is approaching, please wait in the waiting area outside the consultation room.
3-(2) Examination room | You will be called
3-(3) Waiting area in front of the consultation room | You will be called
When your name is called, please enter the consultation room.
The order in which patients are called may change depending on the type of care needed.
3-(4) Consultation room | Consultation
The doctor will ask you again about your eye symptoms and examine your eyes in detail.
Based on the test results, the doctor will make a comprehensive diagnosis and explain the treatment plan. Please do not hesitate to ask if you have any questions.
We may perform procedures or repeat tests as necessary, so we appreciate your cooperation.
After the consultation, please wait in the waiting room again for payment.
4-(1) Waiting room | Waiting for your turn
Please note that the order may change depending on the treatment provided.
4-(2) Reception | Payment, prescription, next appointment
At the time of payment, we will hand you your prescription (to be filled at an outside pharmacy), if any.
If necessary, we will ask for your preferred date for your next visit (this can be changed at a later date).
